Return and Exchange

Overview

At Lunaro Walk, we are committed to providing you with premium quality products. We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully.

Return Policy

We accept returns within 7 days of delivery. To be eligible for a return:

The product must be in its original condition – unused, unworn, with tags and in its original packaging.
You must provide the receipt or proof of purchase.
Returns are only accepted for eligible and verified problematic orders (e.g., defective, damaged, or incorrect items).

Return Shipping Cost: The buyer is responsible for paying the return shipping cost.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Reach out to us via email within 7 days of receiving your order.
Provide Details: Share your order number, the issue with the product (damaged, faulty, or wrong item), and photos if applicable.
Approval: Once your return request is approved, we will provide instructions on how to send the item back.
Shipping: The customer is responsible for paying the return shipping cost.

Note: Items sent back to us without prior approval will not be accepted for return.

Exchanges

We do not offer direct exchanges. If you wish to replace your item, follow the return process for the original item, and once it's accepted, you can make a separate purchase for the new item.

Refunds

Refunds are only processed for eligible verified problematic orders after evaluating the return request.

If your refund is approved, it will be processed to your original payment method. Please allow up to 10 business days for the refund to reflect in your account.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us via email.

Note: Return/replacement requests must be made within 7 days of order delivery.